The story you have just gone through would not be complete without some facts listed below.
1. 10 years ago we started as a technical company providing end to end monitoring tools to check operability of mobile networks. But in order to be successful we realized that we needed to look at the tasks we were working on the way our customers did. In telecom it means that we must take into account both mobile network operators’ needs and mobile subscribers’ requirements and expectations. That’s our standard practice.
2. A key is our expertise in collecting and combining both technically centric indicators as to quality of service provided by the network and customer behavior and perception data.
3. In 2013, during voice and mobile Internet quality measurement there were about 4 million of measurements, including voice quality measurements.
4. In 2015, in Kazakhstan there was coverage benchmarking project initiated by customer experience management (cx) unit. The aim ‘to feel what customers feel’ was reached within one month.
5. In 2015, in Uzbekistan an extensive customer experience evaluation project was carried out including customer opinion study (Net Promoter Score surveys) and advanced complaint care.
6. In 2016, we obtained valuable experience conducting LTE measurement of quality of service in Kazakhstan involving inter-radio access technology handovers tests.
More details are available upon request. Just push ‘Send a request’ button on top or click here.
