Yes, all our products are available as professional services that can be used for both technical measurements and customer experience assessments. But we would like to draw your attention to another aspect. Nowadays mobile operators are looking for non-expensive solutions to their problems. There are two key points here: how you define a problem and what you mean by ‘non-expensive’.
The first is crucial. The final results totally depend on how specific you are. Our recommendation here is always to think from a business perspective and raise questions we mentioned in other sections. Let us remind you about those:
‘Do we need to invest more to improve quality? What if we do nothing?’
‘How are our competitors doing?’
‘Our customers are not likely to recommend us. How come?’
‘Why don’t they like our new tariff plans, discount offers, and the latest products?’
Even if your primary focus is a pure technical task like quality of service measurement, think about a business impact and try to shape it in a form of one of the questions above or similar ones. Because if you do this, the business value of the answers would be much higher.
Another positive outcome of such approach is a price issue. Surely markets and companies have a different idea of what ‘non-expensive’ stands for, but why not consider this in terms of ‘value for money’?
We are a small company, which does not invest millions in fancy offices and boastful commercials to squeeze money out of clients in any possible way. Instead we invest in quality of our products and services, our expertise and our responsibility for the results.
Sounds like a boastful commercial? Well, to certain extent it does, but you can always check yourself. Just send us your questions by clicking here or pushing ‘Send a request’ button on top, and you will be surprised how close and available the answers can be.
